If you are calling Southwest Airlines from one of our international cities, please visit International Flight Information for contact information.Īdditionally, Customers holding reservations for a flight that is canceled may request a refund for an unused ticket/travel itinerary.įor specific flight information, please check flight status information. Your original boarding position is not guaranteed.īased on the forecasted weather conditions for the following cities, our scheduled service on Friday, July 21, may be disrupted (flights may be delayed, diverted, and/or canceled):Ĭustomers holding reservations to, from, or through the cities listed above on FrIday, July 21, and want to alter their travel plans may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying additional charges.Ĭustomers who purchased their flights via, our mobile app, or by calling Southwest Airlines are eligible to reschedule their travel plans online or from their mobile device. If there are any government taxes and fees associated with these itinerary changes, you will be required to pay those. Based on the flight status contact preference selected during booking, the message regarding your standby status will be an email or text message with a link to access the boarding pass via the Southwest app, mobile web, or you can visit a Southwest Gate Agent to print off the boarding pass. For both the same-day change and same-day standby benefits, you must change your flight or request to be added to the same-day standby list at least 10 minutes prior to the scheduled departure of your original flight or the no-show policy will apply. If there isn’t an open seat on this different flight, you can ask a Southwest Gate Agent to add you to the same-day standby list for a flight between the same city pairs that departs on the same calendar day prior to your originally scheduled flight, and you will receive a message if you are cleared on the flight. Learn more *If there’s an open seat on a different flight that departs on the same calendar day as your original flight and it’s between the same cities, you can get a seat on the new flight free of airline charges. You can use one of the self service kiosks. Remember that if you go tom the airport to check in, you do not have to go to the counter. The most reported issue relates to check in - so you are not alone. Schedule changes? Meet same-day change/standby* When your plans change, move to an earlier flight with our Business Select, Anytime, and Wanna Get Away Plus fares. I used to receive an email and or text with a link to check in 24 hours before my flight. Yes Southwest is having computer problems - again. Introducing Wanna Get Away Plus ®, enhancements to Anytime fares, and more.
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